Shipping Policy

Last updated: 9.07.2025

Thank you for shopping with Lussiva. We’re committed to delivering your order as quickly and efficiently as possible.

Most of our products will be shipped from Perth, but some items may be direct from our Warehouse which we offer free shipping for items being shipped from the warehouse to Australia. Warehouse shipping may take a few extra days which is why we offer this as free shipping.

Shipping Origins & Carriers

We ship from multiple locations with our main office in Perth, Western Australia. Depending on your location and the product ordered, your order may be shipped using different carriers, including but not limited to USPS, UPS, FedEx, DHL, and AUS Post.

Shipping Times

Estimated delivery times vary depending on your location and the item ordered. Most orders are processed within 2–3 business days, with delivery typically taking 7–10 business days. Please note that these are estimates and not guarantees. We do endeavour to get your order out as soon as possible.

Local Pickup

Local pick up is offered for some of items. Pick up is only available in Belmont, Western Australia. Pick up orders are confirmed and available within 24 hours or less. We will then reach out to you to organise a suitable time and the pick up location.

Tracking Information

Once your order has shipped, you will receive a confirmation email with a tracking number, when available. Some international shipments may not include tracking depending on the destination and carrier.

Delays

While we do our best to ensure timely delivery, please note that delays may occur due to customs processing, holidays, or unforeseen carrier issues. We appreciate your patience and understanding.