Refund policy

 Lussiva Return & Refund Policy

At Lussiva, we are committed to providing high-quality lingerie, sleepwear, and accessories. Your satisfaction matters to us, and we aim to ensure your shopping experience is positive and safe.

Change of Mind Returns

Due to the intimate nature of our products, we do not accept returns or exchanges for change of mind or wrong size on any lingerie, underwear, or bodysuits. This is for hygiene and safety reasons.

Please choose carefully and refer to our size guide before purchasing. If you have any sizing questions, feel free to contact our team — we’re happy to help you find the right fit.

Faulty or Damaged Items

Whilst we do inspect each individual item that goes out, If you receive an item that is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund under Australian Consumer Law.

To process a return for a faulty product:

1. Contact us at info@lussiva.store within 7 days of receiving your order.

2. Provide your order number, a description of the issue, and clear photos of the fault.

3. We’ll assess your claim and let you know the next steps.

Items must be unworn, unwashed, and with original tags and packaging intact.

Important Notes

• Refunds will be processed to your original payment method.

• Return shipping costs for faulty items will be covered by Lussiva.

• We do not accept returns or refunds for items damaged through misuse, failure to follow care instructions, or general wear and tear.

Need Help?

If you’re unsure about sizing, fit, or product details, our team is here to help before you buy — just reach out via info@lussiva.store